Privacy Policy for Site Users

Who we are

Our website address is: https://www.eltonroofers.co.uk/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to respond to customers who have requested a callback or a reply by email. This information is used exclusively for the purpose of contacting our customers and is never passed on to any third party. Should you wish to have your details removed from our records, you are welcome to email us and request that the information be deleted.

Users may be asked to provide, where applicable, their name, email address, mailing address, phone number and so forth. Users may, however, visit our Site without identifying themselves. We will only collect personal identification information from Users where they voluntarily submit such information to us. Users may at any time decline to provide personal identification information, though doing so may prevent them from taking part in certain Site related activities.

We may also collect non-personal identification information about Users when they interact with our Site. Non-personal identification information may include the browser name, the type of device and technical details regarding the means by which Users connect to our Site, such as the operating system and internet service providers utilised, along with other similar information.

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. This is for your convenience so that you do not need to re-enter your details when leaving a further comment. These cookies will remain active for one year.

If you hold an account and log in to this site, a temporary cookie will be set to establish whether your browser accepts cookies. This cookie contains no personal data and is discarded once you close your browser.

If you visit a page, an additional cookie will be saved within your browser. This cookie holds no personal data and simply enables a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally use analytics tools to monitor and improve the performance of our website. The software we use is Matomo Analytics, which is hosted locally. This information is not passed to any third party. You can learn more about Matomo Analytics here.

Third party websites

Users may come across advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links appearing on these sites and accept no responsibility for the practices employed by websites linked to or from our Site. Furthermore, these sites and services, including their content and links, may be subject to constant change. Such sites and services may operate their own privacy policies and customer service policies. Browsing and interaction on any other website, including those which carry a link to our Site, is governed by that website’s own terms and policies.

How we protect your information

We employ appropriate data collection, storage and processing practices alongside robust security measures to safeguard against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

How long we retain your data

If you leave a comment, that comment along with its associated metadata is retained indefinitely. This allows us to automatically recognise and approve any follow-up comments rather than holding them in a moderation queue.

For users who register on our website (where applicable), we also store the personal information provided within their user profile. All users may view, edit or delete their personal information at any time (with the exception of their username). Website administrators are also able to view and edit this information.

What rights you have over your data

If you have completed a contact form on this site or have left comments, you may request an exported file of the personal data we hold about you, including any data you have provided. You may also request that we erase any personal data we hold about you. This does not extend to any data we are required to retain for administrative, legal or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred elsewhere.

Your acceptance of these terms

By using this Site, you are indicating your acceptance of this policy. If you do not agree with this policy, please refrain from using our Site. Your continued use of the Site following the posting of any changes to this policy will be taken as your acceptance of those changes.

Complaints

If you have a complaint regarding this policy or any aspect of the personal information we hold about you, please get in touch via our contact page. Should you remain unsatisfied, you have the right to raise a complaint with the relevant local data protection authority.